Privacy policy

🔒 Privacy Policy – Originals Audio

At Originals Audio, we take the protection of personal data very seriously. We are committed to ensuring a secure, transparent, and responsible handling of your information, particularly for orders made with cash on delivery (Cash on Delivery / COD). This policy explains what data we collect, how we use it, and how we protect it.

  1. What data do we collect?

We only collect the data necessary to process orders and provide customer support, including:

  • First name and last name.
  • Email address.
  • Delivery and billing address.
  • Phone number (essential for logistics and COD order confirmation).
  • Order history and correspondence with the support department.
  • Payment data: For online payments, these are processed by certified systems (Stripe, PayPal, etc.). We do not store your credit card details on our servers.
  1. How do we use your data?

Your personal data is used to:

  • Process and deliver your order.
  • Contact you regarding shipping status and confirmations (especially for COD orders).
  • Provide technical support and manage returns.
  • Fulfill legal, accounting, and tax obligations.
  • Prevent fraud and unclaimed orders.
  1. International data processing

Due to our collaboration with international distribution centers and foreign logistics partners, your data may be processed outside of your country of residence. We guarantee that:

  • Data transfer complies with the GDPR regulation.
  • We apply strict technical measures to protect your information.
  • Logistics partners are contractually obligated to maintain data confidentiality.
  1. Data security

We implement adequate security measures, including SSL encryption, restricted access to data only for authorized personnel, and continuous system monitoring to protect your information from unauthorized access.

  1. Cookies and tracking technologies

We use cookies to ensure the proper functioning of the site, analyze traffic, and personalize offers. You can manage your cookie settings directly in your browser.

  1. Your rights

In accordance with the GDPR, you have the right to:

  • Access your personal data.
  • Correct incorrect or incomplete information.
  • Request the deletion of your data (right to be forgotten).
  • Withdraw consent for marketing communications at any time.

To exercise your rights, contact us at: 📩 support@originalsaudio.com

  1. Data sharing with third parties

Your data is shared only with the partners necessary for the operation of the store:

  • Couriers and logistics partners (for package delivery).
  • Payment processors.
  • Tax or regulatory authorities when required by law.

We do not sell or share your data with third parties for marketing purposes.

  1. COD Orders – Security Clause

For cash on delivery payments, the phone number is crucial. It may be used to verify the authenticity of the order before shipment and for direct courier contact to finalize delivery.

Contact

If you have any questions about the privacy policy or how your data is processed:

Originals Audio – Customer Support

📩 Email: support@originalsaudio.com

🕒 Hours: Monday – Friday | 9:00 AM – 6:00 PM (UTC/GMT)