Contact information
📞 Contact Information – Originals Audio
At Originals Audio, we focus on providing open, accessible, and efficient customer service. If you have questions about our products, the cash on delivery (COD) payment process, or the status of your order, we are happy to assist you.
How to contact us?
You can get in touch with us at any time through the following official channels:
📩 Email Support: support@originalsaudio.com
📱 WhatsApp Support: +34 (664) 336-062 (International Support)
We do our best to respond to all requests within 24–48 business hours.
Customer Service Hours
Our support team is available during the following hours:
Monday – Friday: 9:00 AM – 6:00 PM (UTC/GMT)
Note: Response times may be longer during weekends or public holidays.
Important Information for Customers
We serve sneaker enthusiasts worldwide and offer support in various languages, including Italian, English, and Polish. To help us resolve your case more quickly, please include the following details in your message:
- Order number (e.g., #ON1234)
- First name and last name
- Email address used for the purchase
- A brief description of the request (or tracking number if the request is regarding a shipment)
Questions About Orders or COD Verifications
If you need information about the status of your order or need to confirm details for a COD shipment, please contact us directly via email or WhatsApp. We recommend checking our Shipping and Return Policies before reaching out to get immediate answers to the most frequently asked questions.
Reviews and Suggestions
Your feedback is vital to us. It helps us improve our services, delivery processes, and the quality of our sneakers to offer you a better shopping experience.
Thank you for choosing Originals Audio.